All orders can be placed securely through our website, www.phloadew.com
or on the ShopApp. Simply select your fragrance or collection, add it to your cart, andproceed to checkout.

We accept all major credit and debit cards, Apple Pay, and Google Pay. Soon, we would start accepting Paypal and Cryptocurrency payments.

Orders are processed quickly to ensure timely delivery. If you need to make changes, please contact us within 2 hours of placing your order at info@jeruinc.com with the order number and other necessary details.

PHLO ADEW ships domestically and internationally. Shipping rates and times vary depending on your location. Please visit our Shipping Policy page for a complete list of locations we ship to.

Standard shipping in USA and Canada takes approximately 3–7 business days
and between 7–21 business days internationally - depending on your location. Expedited options are available at checkout.

Once your order is shipped, you will receive a tracking link via email to monitor your delivery in real time. You may receive more than one tracking detail if your order contains multiple items.

Due to the nature of fragrance, all sales are final. However, if your product arrives damaged or incorrect, please contact us within 14 days of delivery and we’ll make it right. Visit our Return/Refund Policy page to learn more.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Visit our Return/Refund Policy page to learn more.

We do not accept exchanges for opened products, but unopened items in their original packaging may be considered on a case-by-case basis. Visit our Return/Refund Policy page to learn more.

Yes — every Collection Gift Set purchase (or orders of $70+) includes up to two 5ml free pre-release perfume oils: Ferveur or Residue, luxuriously presented in a velvet pouch.

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No, free samples cannot be selected. Each qualifying order will automatically include either Ferveur or Residue, chosen at random. This keeps the experience exclusive while ensuring every customer enjoys a surprise from our pre-release collection.

All of our fragrances are designed to be gender-neutral, celebrating individuality and personal style.

Our perfumes are crafted with high-quality oils and ingredients, blended to ensure long-lasting luxury and elegance.

Perfume oils are more concentrated, long-lasting, and portable, while sprays
offer a more traditional projection and aura. We suggest both formats to deliver an enhanced PHLO ADEW fragrance experience. Visit our Perfume Oil Improvement Tips and Guide page to learn more.

You can reach us at info@jeruinc.com or through the Contact Us page on our website. We aim to respond within 24–48 hours.

Yes, we curate bespoke luxury sets for corporate gifting and special occasions. Please email us at info@jeruinc.com for more inquiries.

Yes. Our team can help guide you in choosing the perfect fragrance or collection that matches your personality, lifestyle, or gifting needs. You can reach us at info@jeruinc.com or through the Contact Us page on our website to schedule a personalized consultation.